The man at the ticket counter in Miami International Airport was not smiling. He looked at my wife and me and said, “I’m sorry, but you have missed your flight. It is too late to check your luggage.”
It was difficult news to hear, especially since the big wall clock behind his head read 9:30pm, and the flight from Miami to Key West wasn’t scheduled to leave until 10pm. I carefully explained to the man that Miami is on Eastern Standard Time. That meant that we still had about 30 minutes to get our bags checked and to get onto the plane. I considered this a common sense approach to the issue at hand.
The ticket counter man was impervious to common sense. “I’m sorry; there is nothing I can do. You have missed your flight.”
As an old school Star Wars fan, I recognized this as a perfect opportunity to use The Force. I looked at him and in a level voice commanded, “You will check our bags and allow us onto the flight. Also, you will upgrade us to first class.”
Ticket Counter Man’s eyes glazed over, but he simply repeated his mantra, “You have missed your flight.”
I then leaped onto the desk, grabbed Ticket Counter Man by the hair, and smashed his head into the wall clock.
Ok, not really. Violence is never the answer. Instead, I sort of mumbled a bad word at him as my wife and I turned away to ponder this grim turn of events. It had already been a long day.
We had traveled from Boston to Miami (via Atlanta) on a different carrier, let’s call it Letad Airlines. Our flights on Letad Airlines had been crowded, cramped, and very late. We were already grumpy travelers when we arrived in Miami at 8:45pm to find that our luggage had not been on our plane.
Our luggage, according to the Letad Baggage Lady, had been on a different plane, and was due to land in Miami at 9pm. The Letad Baggage Lady assured us that we would have plenty of time to get our luggage at 9pm and make the flight to Key West, so we waited.
This was, in retrospect, our mistake. We should have left our bags and had Letad send them to Key West in the morning. In our defense, trusting Letad not to send our bags to Peru was difficult to fathom at that point.
The bags arrived promptly at 9:25pm. We grabbed them and sprinted a quarter mile to catch the Key West flight. It was then that we encountered Ticket Counter Man.
After Ticket Counter Man “helped” us, we ran the quarter mile back to the Letad Baggage Lady and explained the situation. The kind Letad Baggage Lady promised to send our bags along separately, so we left them with her and jogged back a quarter mile, to Airport Security.
We arrived at Airport Security at 9:45pm, relieved to see that there was no one in line. It was then that we noticed that our Key West boarding passes had been accidentally left with the Letad Baggage Lady.
We briskly walked the quarter mile back to the Letad Baggage Lady, picked up the boarding passes, and staggered the quarter mile back to Airport Security. It was 10:00pm.
Airport Security told us that the flight had not left yet. Airport Security then informed me that, according to my boarding pass, I had been “randomly” selected for a security screening. Ticket Counter had struck again. The flight was gone by the time Airport Security finished x-raying my shoes. It was 10:13pm.
We retrieved our bags, rented a car, and drove to Key West. We arrived at 2:30am. The temperature there yesterday was 85 degrees, compared to 13 degrees in Massachusetts. The Key West tickets were refundable. I think I’ll send Ticket Counter Man a postcard.