I did a random check of my bank balance online yesterday, and noticed that it was quite a bit lower than I thought it should be. Closer scrutiny revealed that my account had been charged $453.22 by the hotel where The Megger and I had stayed this past weekend on a ski trip with about 20 of our friends.
The trip itself had been a blast. The company was great, the skiing was good, and the hotel itself, located on the slopes of what I will call “Small Goose-Like Bird” Mountain was just fine. My only complaint about the hotel, actually, was that there was a stiff cold breeze blowing into my suite (our group had 3 total suites) from around the windows, which were closed and locked. In fact, the breeze was strong enough that it could have easily blown out a candle, if that candle had the misfortune of being placed next to the window pane. As a result of the breeze, we had to wear coats when sitting on the couch, but otherwise I had no complaint about the hotel; until I saw my bank account.
Now, the reason I shouldn’t have been charged is that my friend Meredith, who had organized the trip, had received payment from each person in our group and had put the rooms on her credit card. In fact, the only time that the card connected to my account had been exposed to the hotel was when The Megger purchased a lift ticket at the front desk.
Now, when I asked The Megger about this, she said that they told her they would swipe her card for incidentals only, and that that last card swiped would be the one charged for the incidentals on the suite. We weren’t going to incur any incidental charges, so we didn’t think anything of it.
Still, I wanted a refund, and also to know how the person at the front desk could have confused, “I’d like to buy a lift ticket,” with “I’d like to pay for the entire suite,” so I called the good people at Small Goose-Like Bird
The first person I spoke with took only 10 minutes to decide that she wasn’t the correct person to resolve my issue, so she transferred me to the front desk of the hotel.
Kathy at the front desk explained that the Small Goose-Like Bird
Now, that is about the most ridiculous thing I have ever heard. The last credit card received, no matter what the reason, is the one charged for the room? If you buy a pack of gum at the front desk with a debit card, and no one buys anything else, you get charged for an entire suite. They can’t just keep the original card on file until checkout? The whole explanation just boggled my mind, and I had her explain it to me four times.
I gave Kathy my wife’s card number and she told me that she would put in a credit, but that it might take a couple of days. It’s funny how the refunds always take so much longer than the incorrect charges do in the first place.
My friend Meredith, when I called, checked her card and reported that she had 5 separate charges pending for the 3 suites. 3 of the charges were pending for more than 500 dollars each, which I can only assume were the original charges for the suites (plus incidentals); then two additional charges were for $453.22. One of those lesser charges came lumped with the 500 dollar charges, and one came yesterday afternoon, presumably after I had called the hotel. Meredith also said that when she left the hotel on Sunday morning, she collected the receipts that had been slid under the doors, and they looked as if they had been charged properly to her card.
Now, I don’t want to complain too much, since the hotel so willingly agreed to credit my account, but it’s interesting that they would take the money off of my card and then just turn around and charge Meredith’s card without speaking to her about it. They seem a little fast and loose with other people’s money to me. What if she were to dispute the charge? Would they switch the charge back to my card?
I assume that the three $500+ charges were the original charges to hold the room, and that they will be removed when the actual charges are put through; but that means that there are only 2 of the “real” charges for the room that are charged correctly to Meredith…which means that someone else in my group likely paid for one of the suites without realizing it.
So, what should have been a relaxing, if breezy, weekend on the slopes of Small Goose-Like Bird